Business Analyst IT - Sales Processes (f/m/x)

Your Role

• Requirements Gathering: Collaborate with various departments to gather, document, and analyze business requirements related to sales processes.
• Process Analysis and process mining: Evaluate existing sales processes to identify inefficiencies and recommend improvements. Use data-driven insights to support your recommendations.
• System Design: Work with Technical product owners to design and implement technology solutions that streamline sales processes, including CRM systems and customer frontend applications.
• Data Analysis: Analyze sales data to identify trends, opportunities, and areas for improvement. Generate reports and dashboards to present findings to stakeholders.
• Stakeholder Communication: Facilitate communication between business stakeholders and IT to ensure alignment on project goals and timelines.
• Enablement: Enable business stakeholders with the e2e process understanding on consult on implications whenever changes on the process are foreseen.
• Project Management: Assist in managing projects related to sales process improvements, ensuring they are delivered on time and within budget.
• Quality Assurance: Conduct testing of new systems and processes to ensure they meet business requirements and function as intended.

Your Profile

• Education: Bachelor’s degree in Business Administration, Information Technology, or a related field.
• Experience: 3+ years of experience as a Business Analyst, preferably in a sales or marketing environment.
• Technical Skills: Proficiency in ERP and CRM software (e.g. SAP S4/Hana and Salesforce), data analysis tools (e.g., Excel, PowerBI), and project management software.
• Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret complex data and make data-driven decisions.
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders.
• Team Player: Ability to work collaboratively in a team environment and manage multiple priorities.

Preferred Qualifications

• Experience with sales process automation and optimization.
• Knowledge of Agile methodologies and project management principles.
• Familiarity with data visualization tools and techniques.

Your ZEISS Recruiting Team:
Ronan McHugh, Sayem Chowdhury