Your Role

Oversee the delivery of IT services, ensuring alignment with business demand and within agreed SLAs
Continuously assess and enhance IT service management processes, implementing best practices and standards to optimize service delivery efficiency
Work in close collaboration with other CIT-O teams and maintain high level of end user experience
Collaborate with internal stakeholders to understand business requirements, provide insights, and communicate the impact of IT Services on business operations
Identify potential risks to service delivery and develop strategies to mitigate these risks, ensuring business continuity and minimal disruptions
Maintain Digital Workplace operational model and ensure up to date state
Represent digital workplace services in projects and activities outside domain
Own Service Portfolio
Maintain relationship with other service managers within company
Actively participate in Digital Workplace roadmap planning and represent operations part
Ensure Digital Workplace service roadmap is living
Keep close contact with external parties associated with Digital Workplace domain

Your Profile

Have end user experience focused mindset
Have proven working experience in IT service management
Have proven working experience in IT Operations
Have working experience in IT in a large-scale complex environment
Have working experience in truly global environment - US, EMEA and APAC
Knowledge of different device management environments and their dependencies to other products
Experienced in coordinating and communicating complex tasks
Have working experience in operational technology harmonization
Excellent communication skills in English

Your ZEISS Recruiting Team:
Björn Fabian Scheben

Digital Workplace Service Manager (f/m/x)